Each patient has the right to express a preference as to which practitioner they would like to see; however, if you require an appointment and your preferred practitioner is not available, you will be offered an appointment with another practitioner. If you would like to see your preferred practitioner you may have to wait longer to schedule an appointment.
We ensure to provide high-quality health services designed around your needs.
You can help us by
- Arriving promptly for your appointment
- Cancelling any appointment you do not need so that someone else can take your place
- Acting in a polite and non-abusive manner
- Ordering your repeat prescriptions in plenty of time
- Switching off mobile phones while on the premises
- Providing us with any change of address, telephone number or name (if you are registering with or are registered with us) so that our records are kept up to date
Removal of registered patients
- Now living outside of the practice area
- Experienced irretrievable breakdown of the doctor patient relationship
- Exhibited violent or threatening behaviour to any practice staff
- Exhibited rudeness to any practice staff
- Persistently did not attend without cancelling booked appointments
We will not remove patients from our list because of
- Costly treatment
- Patients suffering from any particular clinical condition
- Their age
For more information on our responsibilities to you as a patient within our Alliance Teaching Practices sites, visit the link below to our patient charter document.
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